FAQ

Delivery

How much does shipping cost?

Good news if you're in the UK! Shipping is completely free for any order over £10! Under this value, we charge a set P&P of £2 per order. 

If you're based within the EU, shipping is currently a flat rate of £10 per order. We're looking at working with new shipper to hopefully reduce these prices for you at a future date. 

For any other territories please contact us at customerservices@mochsocks.com before placing an order and we will see what we can do. 

How long does the delivery take?

We'll get your order to you as soon as we possibly can; this is up to a maximum of 6 working days, but it's usually a lot quicker than that.

When we receive your order, we'll process it during the next working day; packaging it up and sending it off to your UK address for free. 

We send everything via postbox friendly packages using Royal Mail within the UK. If your order is international, the delivery time will be longer and we'll use a different shipping handler depending on which country you're in. Please contact us for more details on this. 

Where do you ship to?

We can currently ship anywhere within the EU. Please contact us at customerservices@mochsocks.com if you would your socks anywhere else, and we will do our best to facilitate it for you.  Just be aware that if you're based outside of the EU, you will be responsible for any import duties and taxes. Please see our Terms and Conditions for more details. 

Billing & Payments

How can I pay for my socks?

We currently take Visa, MasterCard and AMEX. We also accept PayPal. 

Returns & Exchanges

What should I do if I get damaged products, or the wrong products?

If this happens, please contact us at customerservices@mochsocks.com with a photo of the item, and your order number. We'll then do everything we can to replace the item as quickly as we can. 

Can I return or exchange the products I have ordered?

Yes absolutely. We try to make sure you're always happy with your Moch Socks, but unfortunately this sometimes isn't the case. Please see our returns policy here.

How do I return my order?

Please see our returns policy here, for details on how to get your socks back to us if you're not happy with them.  

Sizing

Where can I find information about sizing? 

All of our sock designs are unisex, and offered in EU sizes 36-40 or 41-46. For more information, please see our size guide here.

Washing instructions

How should I wash my Moch Socks? 

We hope your socks last as long as possible, so please follow the washing instructions on the label, which can also be found on the product pages of this site. 

Wash them on a gentle 40 degree wash, and to make sure they last, we recommend that you do not tumble dry them.